There are several reasons why your credit card may be declined. Please refer to this checklist of potential causes:
1. Please ensure you are entering your credit card number AND CVV2 number correctly. The CVV2 is normally an extra three numbers displayed on the back of your credit card and after your regular card number.
2. Many card issuers now have optional credit card security procedures configurable by you the owner of the credit card. Normally available inside your Internet banking interface, these systems allow you to setup rules associated with your credit card.
These rules include:
o The maximum individual transaction amount permitted.
o A validity period for a virtual card number.
o A new CVV2 security number
If you have used these options available by your card issuer then you may be attempting a transaction that either:
a. Exceeds your own present transaction limit.
b. Is with a virtual card number that has expired.
c. Has a different CVV2 number.
In any of these circumstances we recommend that you refer to the rules you have setup with your credit card. Normally you will have set these rules in your Internet banking interface or sometimes a software package that your card issuer provides.
It may be as simple as increasing your preset transaction limit or generating a new virtual card number with a new expiry date.
Still can't work out why your credit card is being declined? then please contact us and we will be happy to assist.
You will receive an e-mail confirming your order has been dispatched. Delivery within Australia takes between 2 to 5 working days from date of dispatch via regular post. Please include your order number and shipping address when contacting Customer Service to query your order status. You can either e-mail or call Customer service for assistance.
You can cancel an order provided it hasn't already been shipped. Most orders are shipped very quickly, so please contact us immediately if you need to cancel your order. To do so, please email us with your order number and include the word 'cancel' in the subject line.
You can cancel an order provided it hasn't already been shipped. Most orders are shipped very quickly, so please contact us immediately if you need to cancel your order. To do so, please email us with your order number and include the word 'cancel' in the subject line.
1) When a fault or any damage to a product has been identified, you MUST contact vacuumparts.com.au assoon as possible by telephone on 1300 567 002 and provide a full detailed description of the
issue (including part number and vacuumparts.com.au invoice number that relates to the purchased
product).
2) We may ask you to email us supporting photos of the product or send the product back to us
for assessment so that we can determine the nature and cause of the fault/damage and if it is
covered under the applicable warranty terms (i.e. was the item damaged in transit, was it a
manufacturer fault, etc). The cost of freighting the product back to vacuumparts.com.au will be at the
customer’s expense, unless advised otherwise by vacuumparts.com.au.
3) Once vacuumparts.com.au has had an opportunity to assess the product and determine the nature and
cause of the fault/damage, we will contact you with the outcome of our assessment and
provide you with further instructions regarding a replacement, repair or warranty/credit claim.
• vacuumparts.com.au will only offer credit for goods returned under the above scenarios provided that the product:
o Is in resaleable condition
o Is in its original packaging, including instruction manuals and all accessories
o Is unopened, unused and in its original condition
If these requirements are not satisfied, vacuumparts.com.au reserves the right not to offer a credit.
• vacuumparts.com.au will accept product returns and may provide you with either a credit, repair or
replacement where:
o The product is faulty or is not of acceptable quality
o The product is not fit for its intended purpose
o The product does not match the sample or our description
o You can present your vacuumparts.com.au invoice or other adequate proof of purchase
• vacuumparts.com.au may elect to return the product to the manufacturer or their nominated repair agent
to determine the nature of the problem. If the product is determined to be faulty, not of
acceptable quality, not fit for purpose or not matching a description or sample, Cleanstar will
offer a credit, repair or replacement. If you cannot present your vacuumparts.com.au invoice or other
acceptable proof of purchase, vacuumparts.com.au reserves the right not to offer a credit, repair or
replacement.
• vacuumparts.com.au reserves the right to assess the condition and age of returned goods prior to providing a credit, repair or replacement. This may result in a credit, repair or replacement being refused.
• All unapproved returns will be refused and returned to the customer at the customer’s expense.
• No goods will be returned by the customer without the approval of vacuumparts.com.au.
• Items must be returned within 7 days of receipt of goods and invoice number must be quoted.
You don't need to register to browse our store and add items to the shopping basket. However, you will be asked to register when you make a purchase by going through our checkout process. As a registered user you will have the advantage of being able to use our express checkout as well as check on your order status and update your details through the 'My Account' facility.
It simplifies the check out process. Once you are registered, you can use the 'express login', saving you the trouble of entering your address information again. You will also have the option of receiving news letters and special offers in the future. We value your support and respect your privacy. We will not give your personal data to any person in any circumstances.
Intuitive site navigation is a primary focus at vacuumparts.com.au . You can navigate through the website without having to be a computer expert making the experience easy and rewarding. You can also type in your search choice into the "Search" box at he top of the page.
Once you have selected your item, purchase by selecting quantity, then add the item to your cart. Each time you add an item you will be taken to your shopping cart. Click on 'continue shopping' to add more items to your cart or proceed to checkout if you have finished shopping. You may review or edit your items at any time during your shopping experience by clicking on "View shopping cart"
Once you have decided on your purchases, proceed to checkout. On the login/register page scroll down to new customer registration and fill in your details unless you are a returning customer. You need to make up a password here so you can use the express login for future orders. Click on register- You will then be taken to the order confirmation page. If your order and address details are correct, click on proceed to payment. Once the transaction is finalized you will receive an e-mail confirming you order has been successful.
Doing business with us is safe. Our web site uses industry standard 128bit SSL encryption to accept secure credit card payments. 128bit SSL is regarded as bank grade encryption and is the highest level supported by a standard web browser supported by the National Bank Of Australia.
We will not disclose any of your personal data to any person under any circumstances.
1. We understand that the privacy of your personal details, and the security of your transactions with us, is of paramount importance to you. vacuumparts.com.au has therefore adopted data protection policies with respect to your privacy and security. vacuumparts.com.au .Privacy Policy sets out the rules we will abide by when dealing with personal information we collect from individuals in the course of our business.
2. In order to ensure that we meet and maintain our Privacy standards, we have appointed a privacy officer. Should you wish to contact us in relation to Privacy, please email us at sales@vacuumparts.com.au
3. We may make alterations or additions to this policy from time to time. Should we do so, we will update the policy on our web site. We require that all our customers agree to abide by our Privacy Policy as part of our terms of trade. This policy also applies to users of our web site who are not customers of vacuumparts.com.au
4. Please note that we cannot and do not assume any responsibility for the privacy or security practices of any other web sites which you may be able to access through our site, or for our customers' level of compliance with our code.
vacuumparts.com.au collects different information about you at different times. There are three broad categories of information that we collect from you.
1. Information we require to supply our services
1. When you first register with vacuumparts.com.au for our services we request information such as your name, address, telephone number and email. We may also ask for your age and gender.
2. We may also monitor and/or record telephone conversations with you from time to time in order to train staff and to improve our service to you.
2. Non personally identifying information.
1. In addition to the information you specifically provide above, vacuumparts.com.au operates statistics gathering software on its web site to collect information about the number of visitors coming to the site. No identifying information is collected by this software. The software records the IP address of the visitor only. We use this information to improve our own technical structure and performance, and to determine which areas of our web site are most popular.
2. We also use 'cookies'. Cookies are pieces of information that a web site can transfer to an individuals computer in order to allow that web site to store information about user preferences. Cookies are used to collect session ID's. It is possible to adjust your Internet browser to refuse cookies, but you may find that this reduces the functionality of this site.
3. Other demographic information. If you respond voluntarily to our surveys or other interactive communications, we collect the responses and use the information to improve the quality and range of vacuumparts.com.au products and services.
o We will treat all information we collect from you as strictly confidential. vacuumparts.com.au does not rent or lease its customer lists to third parties. We will not reveal, disclose, sell, distribute, rent, license, share or pass onto any third party any personal information that you may have provided to us unless we have your express consent to do so, other than in the circumstances set out in the next paragraph.
1. We will disclose your personal information, without notice or your consent, only if:
1. We are required to do so by law or in the good faith belief that such action is necessary to conform with the laws, applicable code of conduct or legal process served on us in relation to our business or web site.
2. To protect and defend the rights or property of vacuumparts.com.au.
3. If we consider it necessary to do so in order to enforce or apply the terms of any of our agreements with you.
4. If we sell our business or part of it.
5. In extreme circumstances, to protect the personal safety of users of vacuumparts.com.au services, its web site, our staff or the public.
2. You may stop the delivery of future promotional email from vacuumparts.com.au.by following the specific instructions in the email you receive. These instructions will tell you how to remove your name from our promotional email list.
vacuumparts.com.au.has implemented security features in our database to protect your personal information from unauthorized access. We maintain our servers in a controlled, secured environment. Only staff who need to have access to your personal information in order to perform their job function are authorized to access the database. Constant changes to the internet and technology mean that we cannot guarantee that data transmission will be 100% secure, or safe from attack by unauthorized intruders.
1. From time to time you may need to update your personal information. We keep this information in a secure environment which you can access through Account Admin. In order to amend any of your personal information, you will be required to give your username and password.
2. If you contact us via telephone, you will need to answer a few security questions before any personal information is revealed or amended.
If you have a complaint about any aspect of our Privacy procedures, please contact our Privacy Officer on sales@vacuumparts.com.au We will deal promptly with your complaint. If we cannot resolve the complaint to your satisfaction within a reasonable time, you or we may refer the complaint to the Privacy Commissioner.
Our freight charges are very reasonable and calculated based on the weight of your order. You can find out the freight costs on the order confirmation page, during the checkout process.
